Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE (GTC)

1. Purpose

These General Terms and Conditions of Sale (GTC) define the rights and obligations between Animorix and any person making a purchase on the website https://www.animorix.fr.

Any order implies full and unreserved acceptance of these GTC.

2. Identification of the seller

  • Publisher: Anas EL-GHEMARY, sole trader (EI), micro-entrepreneur, operating the online shop under the brand name "Animorix"
  • Address: 101 J rue des Bougeries, 01210 Ornex, France
  • SIREN: 899 263 735 – SIRET: 899 263 735 00032 – registered in the National Register of Companies (RNE)
  • VAT: VAT not applicable, article 293 B of the General Tax Code (intra-community VAT number: FR57899263735)
  • Telephone: 07 82 01 29 00 (Monday to Friday, 9 a.m. – 6 p.m.)
  • E-mail: contact@animorix.fr
  • Publication Director: Anas EL-GHEMARY

3. Products

The products offered for sale are described with the greatest possible accuracy.

Photographs are provided by the manufacturers and illustrate the product. In the event of a significant difference between the product received and its presentation, you benefit from your rights of withdrawal and conformity guarantee.

For food products, the composition, analytical constituents and recommended feeding amounts are shown on the product sheet when provided by the manufacturer; the label of the delivered product shall prevail.

4. Prices

Prices are indicated in euros (€) and correspond to the final price paid by the customer. VAT not applicable, article 293 B of the General Tax Code.

Animorix reserves the right to modify its prices at any time.
The rate applied is the one in force at the time of the order.

Delivery costs are indicated before the order is validated: €9.90 for orders under €25, €7.90 from €25 to €98.99, free delivery on orders over €99.

5. Order

The customer places an order directly on the website Animorix.fr.

The order is validated after:

  • acceptance of the GTC

  • confirmation of payment

A confirmation email is sent to the customer.

Animorix reserves the right to cancel any order in the event of:

  • prior dispute

  • suspicion of fraud

6. Payment

Payment is due immediately.

Accepted payment methods:

  • credit/debit card

  • Apple Pay, Google Pay and Shop Pay, depending on your device

Payments are secured via encryption systems.

7. Delivery

Products are delivered to Metropolitan France (including Corsica) only, to the address specified during the order process.

Preparation: 1 to 3 business days after payment validation; delivery: 3 to 7 business days. In any event, delivery takes place at the latest 30 days after the order; failing this, the customer may cancel the sale under the conditions of articles L216-6 and following of the Consumer Code.

Animorix is liable as of right for the proper execution of the delivery, including by the carrier (article L221-15). The risk of loss or damage is transferred to the customer upon physical possession of the products (article L216-4). See also the shipping policy.

8. Right of withdrawal

In accordance with current legislation, the customer has 14 days from receipt to exercise their right of withdrawal.

The terms, exceptions (article L221-28) and the standard withdrawal form are set out in the Return and Refund Policy. In the event of withdrawal, Animorix refunds all sums paid, including initial delivery costs (standard shipping rate), at the latest 14 days after being informed.

9. Legal warranties

The products benefit from the following legal warranties:

  • Legal guarantee of conformity (articles L217-3 and following of the Consumer Code)

  • Warranty against hidden defects (articles 1641 and following of the Civil Code)

Information on legal warranties (article D211-2 of the Consumer Code):

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity entails the obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed against return of the goods, if:

1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the rescission of the contract when the lack of conformity is so serious that it justifies the price reduction or the immediate rescission of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the goods for repair or replacement suspends the remaining warranty period until the delivery of the restored goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs the implementation of the legal guarantee of conformity in bad faith faces a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal warranty against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the goods are kept or to a full refund against return of the goods.

To implement these warranties, contact us at contact@animorix.fr.

10. Liability

Animorix is responsible for the proper execution of the contract under the conditions provided for by the Consumer Code. It cannot be held liable in the event of product use not in accordance with the manufacturer's instructions, or in the event of force majeure. No provision of these GTC limits the rights that the customer holds under the public order provisions of the Consumer Code.

11. Subscriptions and promotional codes

Subscription (automatic delivery): commitment-free, can be cancelled at any time and free of charge from the customer account or by email. Detailed conditions in the subscription policy.

Welcome code BIENVENUE10: -10% on the first order from €39 of purchase, on treats, accessories, toys and care products (excluding kibble and wet food), one-time purchases only (excluding subscriptions), single use per customer, cannot be combined with any other promotional code (can be combined with free delivery).

11 bis. Force majeure

Animorix cannot be held liable in the event of a force majeure event preventing the performance of the contract (strike, natural disaster, pandemic, etc.).

12. Personal data

Personal data is collected in compliance with current regulations.

For more information, please consult the Privacy Policy.

13. Intellectual property

All elements of the Animorix.fr website are protected.

Any reproduction is prohibited without authorization.

14. Mediation

In case of difficulty, the customer first sends a written complaint to customer service at contact@animorix.fr. In the absence of an amicable solution within two months, they may refer the matter, free of charge, to the consumer mediator of which Animorix is a member:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France – +33 1 89 47 00 14
Online referral: www.cm2c.net

Recourse to mediation is optional. In accordance with articles L612-1 et seq. of the French Consumer Code, the mediator may be contacted no later than one year after the written complaint.

In the absence of an amicable agreement, the French courts shall have jurisdiction.

15. Amendment of the GTC

Animorix reserves the right to modify these GTC at any time.

The applicable GTC are those in force on the date of the order.

16. Applicable law

These GTC are subject to French law.

  • Free shipping from €99€7.90 below (€9.90 under €25) · 3–7 business days in France
  • Secure paymentCard, Apple Pay, Google Pay · encrypted by Shopify
  • A real person to talk toMon–Fri, 9am–6pm · reply within 24–48 h
  • 14-day returnsUnder our returns policy