SHIPPING POLICY

1. Delivery Zones

Animorix offers delivery of its products:

• In Metropolitan France only

Orders are shipped from our partner warehouse located in France.

2. Processing Times

Orders are generally processed within 1 to 3 working days after payment validation.

This period may be extended during busy periods or in case of exceptional circumstances.

3. Delivery Times

The estimated delivery times are as follows:

• Metropolitan France: 3 to 7 working days

These times are indicative and may vary depending on:

• the carrier
• the destination
• logistical conditions

In any event, your order will be delivered to you no later than 30 days after its validation. Otherwise, after having requested us to make the delivery within a reasonable additional period, you may cancel the sale and be refunded (Articles L216-1 and L216-6 of the French Consumer Code).

4. Delivery Fees

• Orders under €25: €9.90
• Orders from €25 to €98.99: €7.90
• Orders from €99: free delivery

Delivery fees are indicated to the customer before the order is validated.

5. Order Tracking

A tracking number is provided by email as soon as the order is shipped.

The customer can track their parcel via the link sent by email.

6. Delivery Issues

In case of an issue (significant delay, lost parcel, etc.), the customer must contact Animorix at the following address:

contact@animorix.fr

Animorix will do its best to resolve the situation as quickly as possible.

7. Unclaimed or Returned Parcels

If a parcel is returned to Animorix for the following reasons:

• incorrect address
• unclaimed parcel
• absence of the recipient

The customer may request a reshipment, with the costs being at their expense.

8. Non-covered Zones

We do not deliver to French overseas territories (DROM-COM) or abroad at this time. No orders can be placed for these destinations.

9. Liability

Animorix is fully liable for the proper execution of the delivery, including when it is entrusted to a carrier, except in cases of force majeure or events attributable to the customer (e.g., incorrect address). The risk of loss or damage to the products is transferred to you when you (or a person designated by you) take physical possession of them.

Damaged, incomplete, or lost parcel: report it to us at contact@animorix.fr; we will handle the claim with the carrier and resend the product or refund you.

10. Contact

For any questions regarding shipping:

Animorix
Email: contact@animorix.fr

11. Applicable Law

This policy is governed by French law.

In the event of a dispute, an amicable solution will be preferred before any legal action.