RETURN AND REFUND POLICY

1. Right of withdrawal (14 days)

In accordance with articles L221-18 and following of the French Consumer Code, you have 14 days from receipt of your order to withdraw, without having to justify your reasons or pay any penalty. For an order delivered in several packages, the period runs from receipt of the last package. For a subscription, it runs from receipt of the first delivery.

To exercise this right, send us a clear statement before the expiry of the period (email to contact@animorix.fr), using the withdrawal form below if you wish (optional).

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2. Product returns

You must send back the products no later than 14 days after communicating your decision to withdraw. The return address will be provided to you by email in response to your request. The direct costs of returning the products are your responsibility, except in the case of a defective, non-compliant product or an error on our part.

You can handle the product as you would in a shop to assess its nature, characteristics and proper functioning. You can only be held liable in the event of depreciation of the product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning.

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3. Refunds

We will refund all payments received from you, including the initial delivery costs (based on the standard delivery method offered), no later than 14 days from the day on which we are informed of your decision to withdraw. This refund may be deferred until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.

We will carry out the refund using the same means of payment as you used for the initial transaction, without any fees incurred by you.

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4. Exceptions to the right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

• goods liable to deteriorate or expire rapidly;
• goods which have been unsealed by the customer after delivery and which cannot be returned for reasons of hygiene or health protection (for example: opened bags of kibble, treats or wet food, opened hygiene or care products);
• goods made to the customer's specifications or clearly personalised.

Unopened products from these categories remain eligible for return under the conditions above.

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5. Defective, damaged or non-compliant product

All our products benefit from the legal warranty of conformity (2 years from delivery) and the warranty against hidden defects (see the "Legal Warranties" article of the T&Cs). You can report a defect to us at any time during the term of these warranties at contact@animorix.fr; a photo may be requested to facilitate processing. We will then proceed, at no cost to you, to repair or replace the product, or failing that to refund it, in accordance with the law. Return shipping costs are at our expense.

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6. Exchanges

To get a different size or another item, the easiest way is to exercise your right of withdrawal on the first product and place a new order. Contact us: we will help you choose.

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7. Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of Anas EL-GHEMARY EI (Animorix), 101 J rue des Bougeries, 01210 Ornex – contact@animorix.fr:

I/we (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract for the sale of the goods (*) below:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

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8. Contact

For any questions: contact@animorix.fr. In the event of a dispute, you can refer the matter free of charge to our consumer mediator, CM2C (www.cm2c.net), under the conditions set out in the T&Cs.