SUBSCRIPTION POLICY (AUTOMATIC DELIVERY)

1. Principle

On certain products (mainly kibble), you can choose automatic delivery: the product is delivered to you, then automatically billed at each due date, at the frequency chosen on the product page (for example every 4, 6 or 8 weeks), until you cancel it.

2. Price and discount

The price of each delivery and any potential discount associated with the subscription (for example −5%) are indicated on the product page and in your cart before validation. Each shipment is billed at the price in effect on the due date, minus the scheduled discount. In the event of a price change, you will be informed before the relevant delivery and can cancel at no cost. Delivery is billed under our usual conditions (free from €99 of purchase).

3. No commitment: modify, suspend or cancel

The subscription is without any duration commitment. You can at any time, free of charge, modify the frequency, skip a delivery, suspend or cancel your subscription:

• from your customer account: My account → Subscriptions → Manage / Cancel subscription;
• or by sending a simple email to contact@animorix.fr.

The cancellation takes effect for all shipments not yet billed at the date of your request. A confirmation will be sent to you by email.

4. Payment

By subscribing, you authorize the automatic charge to the registered payment method at each due date. If a payment fails, we will notify you by email and delivery will be suspended until your payment method is updated.

5. Right of withdrawal

You have a period of 14 days from the receipt of the first delivery to withdraw, under the conditions of our refund policy (opened food products cannot be returned for hygiene reasons).

6. Contact

Any questions about your subscription? Write to us at contact@animorix.fr.